Marketing Operations and Analytics Manager
Learn how to coach your call center team more effectively and drive better performance.
As customer service expectations continue to rise, organizations must streamline processes and workflows to improve service delivery and provide better experiences. Contact center optimization ensures teams are equipped with the right tools and trainings to meet customer demand. This post defines call center optimization, its benefits, and seven approaches that can maximize call center productivity.
We’ve been talking to some of the top minds in customer experience organizations in our CXperts by Pathlight podcast. Their insights are inspirational and a true gift from their years of experience growing companies and managing teams. These leaders know how to deliver exceptional customer service that creates a competitive advantage for their businesses.
CXperts: Alexander Kvamme meets with Ben Segal, Senior Director of CX at Pair Eyewear to talk about how he is leveraging technology to meet the challenges of high-touch customer experiences and improve the efficiency and quality of customer interactions.
CXperts: Alexander Kvamme meets with Jen Burton, Head of Customer Support at Digit, to discuss a career journey to CX leadership. Including building communities, working in product, being at start-ups, and going through acquisitions, to navigating the balance of managing in-house and offshore teams.
CXperts: Alexander Kvamme meets with Diane Domeyer, SVP at Robert Half, to discuss their latest research on future-proofing your workforce, including increasing employee engagement and preventing agent burnout and turnover.
Software Engineer at Pathlight
Data Science at Pathlight
Demand Generation Manager
Head of Product Marketing
Mobile Engineering Manager at Pathlight
Lead Solutions Engineer
Director of Customer Success
Customer Service Specialist
Director of Product
Cofounder & CEO
Vice President Of Engineering
Chief Market Officer
Senior Customer Success Manager
Assorted members of the Pathlight Team
Co-founder and CTO
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