Janelle Raney

Chief Market Officer

Blog

10 ways managers can show gratitude at work

Read these ten ideas on how to show gratitude to your team during the holiday season.

How contact center analytics makes for a data-driven team

Read how organizations that use a data driven approach to their contact centers optimize their team performance.

Dear Spreadsheets, It’s over. 7 Reasons to Break Up with Spreadsheets

Many companies are still relying on spreadsheets, but they’re slowing businesses down and holding them back. The operational cost is way more expensive than most people think. Here are seven reasons why it’s time to break up with spreadsheets.

3 Tips for Managing Up

Of all of your professional relationships, the one you have with your manager may be the most important. However, solidifying a positive relationship can often be hard when managers are overextended, overwhelmed, or inexperienced.

Building a Culture Where People Want to Work

It is hard to imagine that the majority of employees worked in offices just a few years ago. These days, with remote work and hybrid teams on the rise, many people are working from home.

How Successful Managers use Positive Coaching as a Competitive Advantage

How do you set your managers up for success? Most managers of customer-facing teams came up through the ranks. They were the “best of the best” in their frontline roles, but now they are tasked with the challenge of leading teams— and they need a whole new set of skills to be successful.

September 9, 2021

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3 min read