Cofounder & CEO
Pathlight CEO, Alexander Kvamme, sits down with former Salesforce President and our newest board member, Tony Owens.
Patrick Buckley, Twilio's Global Director of SDRs, shares his top tips for building a winning culture with a data-driven approach.
This week's episode: This week, Alex talks with Ramon about navigating the big jump from one to many BPOs. Ramon shares important tips for measuring performance at the granular level and improving the quality of your BPOs over time.
This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for managing BPOs. With Ramon’s advice, you’ll be set up for success when it comes to setting performance expectations, communicating with, and getting the most out of your BPO.
This week's episode: Ramon speaks with Alex on a key decision that every growing Customer Service organization has to make: choosing a BPO.
This week's episode: Companies from Robinhood to Reddit to Clubhouse are seeing massive spikes in growth. Alex spoke with Ramon about what it's like to lead a CX org that's signing up hundreds of thousands of customers a day and ways to weather the storm.
Mobile Engineering Manager at Pathlight
Implementation and Data Analyst
Lead Solutions Engineer
Creating content that helps managers succeed.
Head of Business
Founding Account Executive
Lauren is Pathlight's incredible Customer Success Manager helping teams focus and manage performance every day.
Ramon is Pathlight's Chief Customer Officer
Pathlight content, social media, and manager interviews.
Vice President Of Engineering
Chief Marketing Officer at Pathlight, formerly Head of Product Market & Industry Marketing at Zoom
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