Alexander Kvamme

Cofounder & CEO

3 Ways to Deliver Better Customer Service by Leveraging Tools and Technology

Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience.

Interview with Tony Owens, New Pathlight Board Member

Pathlight CEO, Alexander Kvamme, sits down with former Salesforce President and our newest board member, Tony Owens.

Building a Winning Culture with a Data-Driven Approach: A fireside chat with Patrick Buckley, Twilio’s Global Director of SDRs

Patrick Buckley, Twilio's Global Director of SDRs, shares his top tips for building a winning culture with a data-driven approach.

Episode 4: Going from one to many BPOs

This week's episode: This week, Alex talks with Ramon about navigating the big jump from one to many BPOs. Ramon shares important tips for measuring performance at the granular level and improving the quality of your BPOs over time.

Episode 3: Managing your BPO (Five Minutes on the Front Line)

This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for managing BPOs. With Ramon’s advice, you’ll be set up for success when it comes to setting performance expectations, communicating with, and getting the most out of your BPO.

March 17, 2021

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3 min read