Uncover hidden insights
Tap into the power of Generative AI. Analyze your customer conversations and team performance to unearth hidden insights, seize opportunities, and mitigate risks.
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Uncover hidden insights from every conversation
Get full visibility into customer interactions and deliver targeted feedback. Automatically analyze 100% of your calls, chats, and emails with AI. Swiftly identify trends, seize opportunities, deliver targeted coaching, and make data-driven decisions in real-time.
Increase team productivity & reduce cost per contact
No more manual data consolidation and delayed reporting. Connect data across your tech stack to get a centralized view of performance with actionable AI-driven insights and integrated coaching to boost team performance in realtime.
"Within 24 hours of implementing Pathlight Conversation Intelligence, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores."
