Integrate Echo AI with RingCentral

What is RingCentral?

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution (RC Cloud PBX offering) offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

What is Echo AI?

Your customer conversations are the most valuable data you have. Echo AI is the first generative AI-native Conversation Intelligence platform that turns every word your customers say into the insights and actions that drive growth. Echo AI integrates with external platforms to import customer interactions – calls, tickets, chats, surveys, and more – and export insights, actions, and alerts.

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